Etech’s world facilities – Onshore, Nearshore, and Offshore, provide the capabilities to customise the solution that ideal suit your entire requirements. With Etech’s international outreach, Etech is often accessible to support your shoppers and provide constant Fantastic activities.
a bunch of devoted leaders in the Get in touch with Centre field who're enthusiastic about making a exceptional variation for our
About us Etech provides future-era BPO alternatives. a world minority-owned small business, Etech has made and trademarked how to turn your knowledge into strategic insights. Leveraging the power of synthetic as well as human intelligence Etech boosts instruction and coaching to focus on crucial behaviors developing improved consumer activities and shareholder price. Etech launched in 2003 with only four hundred staff and just one Make contact with Centre in Nacogdoches, Texas.
Etech is surely an omnichannel client engagement options company for several of the planet’s leading and most respected makes. The expertise Etech has gained throughout a variety of business enterprise verticals makes it possible for us to constantly supply Remarkable, private client experiences.
find out more lifetime At Etech Etech thinks in Doing work really hard and playing tough and strives to help make staff members truly feel empowered and self-confident in The task They can be doing.
At QEval, we’re dedicated to encouraging Get in touch with centers make improvements to their overall performance by clear, actionable insights. Our functionality analytics reports offer you a specific breakdown of agent activities, purchaser interactions, and operational bottlenecks, so you can make knowledgeable choices that lead to measurable advancements. With QEval, you don’t just get stories—you receive the resources and proposals to act on them.
Etech’s revolutionary technologies options and seasoned leaders fully grasp your small business requires and identify the strategic insights your model ought to travel outcomes.
✅ unforeseen Positive aspects beyond compliance Do not miss out on this opportunity to transform your Speak to Middle operations! Schedule a meeting with our gurus:
Metrics like take care of time, CSAT scores, resolution rates, and actionable insights are critical to achievements in 2024. Gone are the days of concentrating exclusively on connect with quantity. Now, it’s about digging into the quality of Every conversation and driving actual success. Ready to take your connect with Centre performance to the following level? Enroll at QEval University and ???? Listen to Shawndra’s total Perception listed here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
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The mixture of care, believe in and energy introduced into the business enterprise is exactly what can make the etech lifestyle at Etech exceptional. Our CEO usually says, “If we take care of our individuals, the numbers will manage on their own.”
maximizing your Speak to Heart’s general performance doesn’t have to be challenging. With QEval College, you’ll obtain entry to essential tools and instruction that provide accurate, measurable advancements in agent functionality.
Meet Malisha, a shining star on our customer care workforce! From tackling jobs to enjoying pleasurable group activities, Malisha appreciates how to keep the equilibrium involving perform and Enjoy. Her beneficial attitude and crew spirit make her a Pleasure to work with.
a bunch of devoted leaders inside the Make contact with Middle business who're passionate about generating a amazing distinction for our
Here's just a couple key capabilities of what we provide: ✅ specific insights into agent functionality via comprehensive analytics